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Tech Trends 2021

Predictions for the Consumer Goods & Retail Sector with Dessislava Savova

15 February 2021

Tech Group partner Dessi Savova is anticipating an exciting year ahead as she reveals her predictions for Tech​ in the Consumer Goods and Retail​ Sector in 2021.

In this video, Dessi says the pandemic will continue to reshape the CG&R industry and accelerate tech trends that emerged last year. She believes the ecommerce​ boom will continue but so will its challenges. And she predicts that contactless payments and digital wallets will grow further as more flexible payment methods emerge.

Omni-channel retail designed to enhance customer loyalty will come to the fore in 2021 alongside a focus on health, wellness and sustainability​ and the trend for CG&R companies forming strategic collaborations with tech businesses will continue, driving innovations that improve customer experience.

Finally, CG&R companies will continue to make strategic tech investments and acquisitions to accelerate their digital transformation.

View video below.