Tech Trends 2021
Predictions for the Consumer Goods & Retail Sector with Dessislava Savova
15 February 2021
Tech Group partner Dessi Savova is anticipating an exciting year ahead as she reveals her predictions for Tech in the Consumer Goods and Retail Sector in 2021.
In this video, Dessi says the pandemic will continue to reshape the CG&R industry and accelerate tech trends that emerged last year. She believes the ecommerce boom will continue but so will its challenges. And she predicts that contactless payments and digital wallets will grow further as more flexible payment methods emerge.
Omni-channel retail designed to enhance customer loyalty will come to the fore in 2021 alongside a focus on health, wellness and sustainability and the trend for CG&R companies forming strategic collaborations with tech businesses will continue, driving innovations that improve customer experience.
Finally, CG&R companies will continue to make strategic tech investments and acquisitions to accelerate their digital transformation.
View video below.